Refund Policy

Last updated: June 2026

← Back to home

At TVfast, customer satisfaction is our priority. We offer a 24-hour free trial so you can test our service before committing to any paid plan.

✅ 24-Hour Free Trial — No Payment Required

Try every channel and feature completely free before subscribing. We strongly recommend all new customers use the free trial first.

1. Eligible Refunds

  • The service is completely non-functional and our team cannot resolve the issue within 48 hours of your report
  • You were charged incorrectly (duplicate payment or wrong amount)
  • Your subscription was activated but access was never provided

2. Non-Refundable Situations

  • Change of mind after subscribing
  • Failure to use the free trial before purchasing
  • Buffering caused by your own internet connection
  • Incompatibility with an unsupported device
  • Partial use of the subscription period
  • Account terminated due to Terms of Service breach

⏱ 72-Hour Refund Request Window

Refund requests must be submitted within 72 hours of your subscription start date. Requests after this window cannot be considered.

3. How to Request a Refund

Contact us via WhatsApp with your name, plan purchased, reason for your request, and any supporting screenshots.

4. Processing Time

Approved refunds are processed within 5–10 business days via the original payment method.

📩 Refund requests: Contact us on WhatsApp